Is your HMO truly customer first?

“Trust me,” says a customer at Go University Business Park, “the best thing that can ever happen to anybody is having a good customer service provider. Come rain or shine, if there’s a problem, you need someone to talk to. You need someone that if you call anytime, they’re ready to answer.”

As a decision maker choosing your employees’ health plan, support is everything. Leaving healthcare to chance is a risky decision. In today’s economy, businesses do not just worry about access to care. They want to feel supported and maximise the value of their health plan. This is where the true test of a “customer-first” HMO lies.

Reliance HMO is a Next-Generation HMO that understands that experience is everything. Whether you’re an admin juggling employee benefits or a plan member seeking care, reliable support makes all the difference. We believe in going beyond just offering health coverage; we strive to be the partner that helps you provide preventive health that ensures your team’s well-being.

Here’s what sets a truly customer-first HMO apart:

Seamless Access to Support Across Channels: We don’t believe in making you jump through hoops to get help. Whether it’s a quick question through the in-app chat, a detailed inquiry via the hotline, or a strategic business review with our experts, we offer multiple channels for support.

Information at Your Fingertips: Knowledge is power, especially regarding health. We know that you want an easy way to keep track of the benefits you are using from the plans you have subscribed to. Our intuitive dashboards provide real-time insights into payments, hospital visits, cost breakdowns, and benefit overviews. You’ll have the information you need to make informed decisions at your fingertips.

Tech with a Human Touch: We leverage technology for efficiency but never forget the importance of human connection. Our platforms offer the convenience of digital solutions, but you’ll always have access to real people when you need personalised assistance.

Flexibility Matters: We recognise that no two individuals or businesses are the same. That’s why we offer a variety of plans and support options to cater to your unique needs. This includes different communication channels, a blend of technology and human interaction, and tailored support for plan members and admins.

Ask Yourself the Right Questions:

When choosing an HMO, don’t just settle for the basics. Ask yourself:

• Will my employees have 24/7 access to support?
• Will they have straightforward and easily accessible information?
• As a benefits leader, will I receive guidance to maximise the value of our plans?
• Will I have insights into how our plans are being used?
• Will I still be the sole point of contact for my team’s concerns?

A truly customer-first HMO will answer these questions with a resounding “Yes!”. They’ll be your partner, empowering you and your team to navigate the healthcare landscape with confidence and peace of mind. So, before you decide, look beyond the coverage and demand an HMO that puts your needs first.

Remember, your well-being deserves a partner, not just a provider. Choose wisely.