Purpose of this privacy policy

This privacy policy aims to give you information on how Reliance Health Egypt collects and processes your personal data through your use of this website, including any data you may provide through this website when you use our services.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. Reliance Health Egypt is the controller and responsible for your personal data (collectively referred to as “Company”, “we”, “us”, or “our” in this privacy policy).

Changes to the Privacy Policy and your duty to inform us of changes

We are committed to protecting your personal information; therefore, your personal data will be strictly confidential. We keep our privacy policy under regular review. You should check our website from time to time to view our most up-to-date privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about your personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data)

We collect personal information directly from you when you:

  • Chat with any of our personnel on our website
  • Purchase a health care plan (“Plan”)
  • Make a claim; or
  • Contact us by telephone, fax, email, website, our apps, or post to make a general enquiry or discuss your Plan or claim.

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data includes [first name, maiden name, last name, username, photograph of the policy holder or similar identifier, marital status, title, date of birth and gender].
  • Contact Data includes [billing address, delivery address, email address and telephone numbers].
  • Financial Data includes [bank account and payment card details].
  • Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].
  • Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].
  • Profile Data includes [your username and password, purchases or orders you make, interests, preferences, feedback, and survey responses].
  • Usage Data includes [information about how you use our website, products and services].
  • Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail to Provide Personal Data

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

If you give us personal information about another person to be included in your Plan, you should only do so if you have their consent. You must make sure that they have seen a copy of this privacy notice and are comfortable with you giving us their information.

Why do we collect personal information?

We collect personal information to enable us to provide you with the Plan you intend to purchase or have purchased and make sure we administer it correctly and efficiently. Steps are taken to ensure the data we hold is accurate, kept up to date and not kept for longer than is necessary. Measures are taken to safeguard against unauthorised or unlawful processing, accidental loss or destruction, or damage to the data.

However, if you believe the information we hold about you is factually incorrect, you can ask us to amend it. You can ask us to stop using your personal information in certain circumstances – for example, if you think the personal information we hold may be inaccurate or you believe we no longer need to process it.

What do we use your information for?

Any information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your personal needs).
  • To process transactions.
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service.
  • To send periodic emails. The email address you provide may send you information about our Plans and services and receive occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey, or other site feature.

How do we process your information?

We process your personal information for the purposes set out in this privacy notice. We usually process standard personal information if necessary to provide the services set out in a contract. It is in our or a third party’s legitimate interests, or it is required or allowed by any law that applies.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the services for you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Do we disclose your information to third parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We also disclose information where:

  • It is necessary to establish, make or defend legal claims
  • It is necessary to prevent or detect an unlawful act in circumstances where we must carry out checks without your permission so as not to affect the outcome of those checks
  • It is necessary for a purpose designed to protect the public against dishonesty, malpractice, or other seriously improper behaviour
  • It is in the public interest, in line with any laws that apply
  • It is information that you have made public; or we have your permission.

Your consent

By using our Website, you consent to our privacy policy.

Automatically Collected Information

When you use our website, we automatically collect certain computer information by interacting your mobile phone or web browser with our website. Such information is typically considered non-personal information. We also collect the following:

  • Cookies
  • Phone Number and Contact

Our website uses cookies to identify the areas of our website that you have visited. We use cookies to personalise the Content that you see on our website. We do not place personally identifiable information in Cookies. Most web browsers can be set to disable the use of Cookies. Please note that if you disable Cookies, you may not be able to access functionality on our website correctly or at all.

Reliance Health uses phone numbers as unique identifiers so that it is easy for you to share your unique referral link and earn money via our referral program. We ask your permission before synchronising your contacts. We do not store your contact data, as this is not required. We only use the data to enable you to select from your contacts who you think may be interested in our service. We would only use the selected parties’ first names and phone numbers to send the referral invite.

Change of Purpose

We will only use your personal data for the purposes we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its advertising network. You can opt-out of having made your activity on the service available to Google Analytics by installing the opt-out browser add-on. The add-on prevents Google Analytics JavaScript from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page here.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unauthorised, altered, or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain you personal data for a more extended period in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your Legal right

Under certain circumstances, you have rights under data protection laws about your personal data. These rights include the right to:

  • Access to your personal data;
  • Correction of your personal data;
  • Erasure of your personal data;
  • Object to processing of your personal data;
  • Request transfer of your personal data; and
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or exercise any other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information about your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Payment’s processors

We provide paid products and services on our website. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy.

Questions, comments, and requests regarding our privacy policy should be sent to helloegypt@getreliancehealth.com